Premier Customer Care
It’s not enough to simply provide a service. Customers want optimal service with a considerate, customized touch. Lagniappe is a Creole term that translates as “a little something extra.” That word has been the driving philosophy throughout our business at Premier. We treat each patient’s reading with the same level of care and consideration as if each were a member of our own family. Teleradiology has a multitude of offerings in terms of cost and efficiency, but Premier’s team offers that “something extra” that’s reflected in how we exercise our care for our clients and their patients.
Scroll down to see how our sub-specialty expertise and continued, dedicated, 24/7 on-call assistance will allow your business to run smoothly. We’ll do everything we can (and more) to ensure that your doctors are able to receive the most up-to-date results in order to treat patients in a well-organized, informed, manner.
Continuity of Care in the Premier Care Network
When scans go into the digital world in search of qualified radiologists, do you now the path it takes? Unlike other teleradiology services, Premier’s Customer Care Network links your patient with the same radiologist to ensure proper follow-through and attention to detail.
Customer Care Coordinators
Modern technological efficiency shouldn’t have to come at the cost of personal, individualized care.That’s why Premier will make sure to keep you connected with consistent care within our expansive network…
At Premier, we strive to offer the speed and efficiency of a modern teleradiology service, but with the highest level of compassion and follow-through of our staff, who will, as a result, become an extension of your business.
Consistency, as we mentioned, is key; our on-call Customer Care Coordinators (C3) offer 24/7/365 troubleshooting and communication with the same high-level knowledge and familiarity of a team member from your own office.
Our (C3) is the main point-person between your business, our internal radiologists, and medical transcriptionists, ensuring that quick turnaround times are met by consistent follow-ups on cases and reports. Scans get released, reads come back in, and your designated teleradiologist remains on call for any additional support your patients or business may need throughout the process.
At Premier, we aim to serve you better by helping you serve your patients better. With Premier’s Portal, you’ll have access to 24/7/365 radiology and cardiology services with an average turn-around of less than 1 hour on reads. Nights, weekends, and holidays are no exception: you can rely on us any day, any hour, year-round.
We recognize that the more informed and up-to-date information that we can relay to your doctors, the more effectively you can treat and serve your patients.
Lower Overhead and Serve More Patients,With Premier Subspecialized Radiologists
We want you to have the assurance that you’re not launching scans into space; your scans are being read by real people with high-level expertise in sub-specialty fields. We offer fast and reliable reads from our network of US Board Certified radiologists who have extensive, sub-specialized knowledge.
Premier’s variety of sub-specialty expertise ensures that patients are getting the most thoughtful and meticulous interpretations of their readings. Radiology sub-specialists have a deeper insight and exposure into specific areas of radiology; this allows them to make more educated and rare diagnoses. Accessing our expansive network can dramatically influence your ability to serve more patients in-house, and help keep your staffing overhead to a minimum. Saving more money while serving more patients is teleradiology at it’s best.
- Body Imaging
- Women’s Imaging