Premier Customer Care
It’s not enough to simply provide a service. Customers deserve optimal service with a considerate, customized touch. Lagniappe is a Creole term that translates to “a little something extra.” That term has been the driving philosophy throughout our business at Premier. We treat each patient’s reading with the same level of care and consideration as if each were a member of our own family. Teleradiology has a multitude of offerings in terms of cost and efficiency, but Premier’s team offers that “something extra” that’s reflected in how we exercise our care for our clients and their patients.
Keep reading to see how our sub-specialty expertise and continued, dedicated, 24/7 on-call customer assistance will allow your business to run smoothly. We’ll do everything we can (and a little extra) to ensure that your doctors are able to receive the most accurate and time-efficient results, giving you what you need in order to treat patients in a well-organized,informed, and exceptional manner.
Continuity of Care in the Premier Care Network
When a scan goes into the digital world in search of qualified radiologists, do you know the path it takes? Unlike other teleradiology services, Premier’s Customer Care Network links your patient to the same radiologist every time to ensure proper follow-through and attention to detail.
Customer Care Coordinators
Modern technological efficiency shouldn’t have to come at the cost of personal, individualized care.That’s why Premier will make sure to keep you connected with consistent care within our expansive network…
At Premier, we strive to offer the speed and efficiency of a modern teleradiology service, but with the highest level of compassion and follow-through of our staff, who will, as a result, become an extension of your business.
Consistency, as we mentioned, is key; our on-call Customer Care Coordinators (C3) offer 24/7/365 troubleshooting and communication to resolve any issues that may arise. They have the same high-level knowledge and familiarity of a team member from your own office, but can be trusted to resolve problems without your staff’s oversight.
Our Customer Care Coordinators are the point-people between your business, our internal radiologists, and medical transcriptionists, ensuring that quick turnaround times are met by consistent follow-ups on cases and reports. Scans are released, reads come back in, and your designated teleradiologist remains on-call throughout the process for any additional support your patients or business may need.
At Premier, we aim to better serve you by helping you serve your patients better. With Premier’s portal, you’ll have access to 24/7/365 radiology and cardiology services; they have an average turnaround time of less than one hour on STAT reads. Nights, weekends, and holidays are no exception—you can rely on us any day, any hour, year-round.
We recognize that the more informed and up-to-date any information is, the more effectively your doctors can treat and serve your patients.
- Average turnaround under one hour for stat reads
- Radiology services 24/7
- Cardiology services 24/7
- Sub-specialty fellowship-trained
- Physician-to-physician interaction
- 13+ years of experience
- NIOSH B reader-certified
Lower Overhead and More Patients Served,With Premier Subspecialized Radiologists
We want you to have the assurance that you’re not just launching scans into space; your scans are being read by real people with high levels ofexpertise in sub-specialized fields. We offer fast and reliable reads from our network of U.S. Board-certified radiologists who have extensive, sub-specialized, fellowship-trained knowledge.
Premier’s variety of sub-specialty expertise ensures that patients are getting the most thoughtful and meticulous interpretations on their readings. Radiology sub-specialists have a deeper insight and exposure into specific areas of radiology; this allows them to make more educated and rare diagnoses. Accessing our expansive network can dramatically influence your ability to serve more patients in-house, and help keep your staffing overhead to a minimum. Saving more hard-earned revenue while serving more patients is teleradiology at it’s best.
- Body Imaging
- Women’s Imaging